GHNAG PERFUME

Replacement or return: In the event of an error or defect in the product:

The customer sends a WhatsApp message to customer service at 0552997555 and fills out the form sent by customer service.

Within 3 working days, a customer service representative will contact you to provide you with the exchange mechanism and provide you with a bill of lading to return the shipment and deliver the shipment to the shipping company.

If the shipment arrives and its safety is confirmed, the replacement shipment will be sent directly and its details will be provided to you.

Cases in which the request for exchange or return is not accepted

The product must be unused and in good condition, the labels must not be removed, and the cardboard packaging must be intact and undamaged.

ــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ

Replacement if the customer changes his mind for any special reason:

The customer sends a WhatsApp message to customer service at 0552997555, chooses the (replacement) option, and fills out the form.

Within 3 working days, a customer service representative will contact you to provide you with the exchange mechanism and provide you with a bill of lading to return the shipment and deliver the shipment to the shipping company.

If the shipment arrives and its safety is confirmed, the replacement shipment will be sent directly and its details will be provided to you

Shipping costs are paid by the customer for the shipment’s return and return (note that the amount goes to the shipping company)

Cases in which the replacement request is not accepted

When submitting an order after the specified time - five days to request a replacement from the time the order is received

When the product is used or damaged, or if any stickers are removed or the cardboard packaging is damaged

ــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ

Refunds if the customer changes his mind for any special reason:

The customer sends a WhatsApp message to customer service at 0552997555, chooses the (return) option, and fills out the form.

Within 3 working days, a customer service representative will contact you to provide you with an order return policy, print it, and deliver it to the shipping company.

The order value will be returned, minus the shipping costs, the shipping cost for the first time, and the shipment will be returned to the store

If the shipping is free, the shipping costs will be deducted for the return and return of the shipment (note that the amount goes to the shipping company)

If the shipment arrives and is confirmed to be safe, the amount will be transferred within a maximum of 10 days of the shipment’s arrival

Cases in which the return request is not accepted:

When submitting a request after the specified time - three days to request a return

When the product is used or damaged, or if any stickers are removed or the cardboard packaging is damaged